Services.

Making good design accessible is a core principle of MEDIAFEAR. Post COVID-19, we have all moved to work from home, using our office space only for essential meetings. This has reduced our costs greatly, and we have passed this onto our clients. Additionally, the shift towards video meetings and online collaboration has increased the speed of our workflow, further benefiting our clients.

Since our inception, we have prioritised a smooth and straightforward experience for our clients. We believe that trust is the key to any good relationship, which is why we use a simple agreement of our terms and conditions in place of a signed contract. Each project begins with a meeting or call to discuss the project requirements in detail, and to set any boundaries or expectations. We operate a 50% deposit policy, with the remainder payable upon project completion, though this is reduced to 25% on larger projects, and we provide multiple easy methods of payment including bank transfers. For non-£GBP currencies (such as but not limited to $USD, €EUR, and cryptocurrencies) we offer several easy low fee methods of payment.

We are contactable by phone or email, as well as all video meeting apps, and we are available 24/7/365 for our clients. We provide frequent updates on our progress.

We are always available to help our clients at anytime, no matter how long it has been since the conclusion of our work together. We provide free ongoing support as standard for minor edits or changes to our work, and for long term work, maintenance, or website hosting, we offer retainer packages. We are happy to advise and consult with our clients, or even non-clients who just have questions.

Since 2010, we have worked with hundreds of clients across 32 different countries in a multitude of different industries. Some of the industries we’ve operated in are: Software, Healthcare, Finance, Hospitality, Retail, Education, Property, Entertainment, Professional Services, and the Public Sector. Projects have ranged from same day turnaround (a priority service we call ‘Speedy Delivery’) to 6+ months or ongoing, and many have seen us evolve into new areas of design including manufacturing and videography. For anything we do not provide directly, we work closely with agencies who have similar values to ours, and we handle everything on behalf of our clients to keep things as simple as possible for them.

We always aim to work as quickly as possible without sacrificing quality, and we always deliver by our deadlines. When starting a project, we will provide an estimated time frame but as each project is different, we cannot provide set timelines before assessing the requirements.